Refund and Cancellation Policy

• Free Trial (30 days): No payment taken. Full feature access for thirty (30) days. Access ends automatically after 30 days unless you upgrade to a paid plan. No refund required.
• Monthly Plan: Cancel anytime. Access continues until the end of the current month. No pro-rata refund except in eligible cases below.
• Quarterly Plan: Cancel anytime. Access continues until the end of the current quarter. No pro-rata refund except in eligible cases below.
• Auto-renewal: Monthly and Quarterly plans auto-renew. Cancel anytime from Account Settings. Free Trial does not auto-renew.
• Refund window: Eligible refund requests must be raised within seven (7) days of the relevant charge.
• International subscribers: Refunds processed via bank wire to the originating account in the original currency of payment.

Arissa reserves the right to limit, deny, suspend, or terminate Free Trial access where we reasonably believe a user has created multiple accounts, used false information, or otherwise attempted to circumvent Free Trial restrictions.

4.1 Self-Service Cancellation

1. Log in to your Account on the Platform.
2. Navigate to Account Settings → Billing → Manage Subscription.
3. Click "Cancel Subscription."
4. Confirm cancellation when prompted.

You will receive an email confirmation within twenty-four (24) hours. If you do not receive it, contact our support team.

4.2 Cancellation Effective Date

Cancellation takes effect at the end of your current billing cycle:

• Monthly Plan: Access continues until end of the calendar month already paid for.
• Quarterly Plan: Access continues until end of the three-month period already paid for.
• Free Trial: Access ends automatically at the end of the 30-day trial period. No cancellation action is required.

Auto-renewal is disabled immediately upon cancellation of a paid plan. No further charges will be made unless you renew or resubscribe.

4.3 Cancellation by Email

If you cannot cancel through the Platform, write to info@arissainternational.com with your full name, registered email, active plan name, and most recent payment reference. We will action email cancellation requests within two (2) business days. The cancellation effective date will be the date we received your written request.

4.4 Cancellation and Right to Erasure (EEA and UK Users)

For EEA and UK users who exercise their right to erasure under GDPR: if you request erasure of your Personal Data, your Account and all associated data will be deleted. This constitutes a cancellation of your Subscription effective from the date of erasure. The general no-refund rule in Section 7.1 applies unless the erasure request coincides with an eligible refund scenario in Section 7.2.

You may upgrade or downgrade your Subscription Plan at any time. Upgrades may take effect immediately, with prorated billing applied where supported by the payment system. Downgrades take effect at the start of the next billing cycle. Downgrades do not entitle you to a refund for the remaining period of your current plan. Upgrades from the Free Trial to a paid plan take effect immediately upon payment. If you upgrade mid-cycle from Monthly to Quarterly, the change will take effect at the start of your next billing cycle.

Monthly and Quarterly Subscriptions auto-renew at the end of each billing cycle for the same duration at the then-current price. The Free Trial does not auto-renew and ends automatically after 30 days.

6.1 Pre-Debit Notification

In line with the Reserve Bank of India's e-mandate framework, you will receive a pre-debit notification at least twenty-four (24) hours before each renewal charge, stating the amount and renewal date.

6.2 Renewal Pricing

Renewals are billed at the then-current price. If you are on an introductory price, renewals after the introductory period will be at the standard list price. You will be notified before any price change takes effect — see the Terms of Service, Section 6.5.

6.3 Disabling Auto-Renewal

Disable auto-renewal at any time in Account Settings → Billing, without canceling your current Subscription. Access ends at the end of the current billing cycle, and no further charges will be made.

7.1 General Rule

Subscription Fees are paid in advance and are non-refundable as a general rule. The Free Trial period of thirty (30) days is designed to give you sufficient opportunity to evaluate the Platform before committing to a paid plan. Nothing in this clause limits your rights as a consumer under the Consumer Protection Act, 2019.

Subscription Fees are charged for access to and use of the Platform and its features, and not for any guaranteed business opportunities, introductions, referrals, meetings, connections, revenue, sales, or networking outcomes.

7.2 Eligible Refund Scenarios

We will issue a refund in the following circumstances:

• Duplicate or erroneous charges: If you have been charged twice for the same period, or charged in error due to a technical issue.
• Failed delivery of core service: If the Platform was substantially unavailable for a continuous period of seven (7) days or more due to our fault, and we were unable to restore service within a reasonable time.
• Service credit obligations: Where you are entitled to a service credit under the Terms of Service and we elect to provide a refund instead.
• Termination by us without your breach: If we terminate your Subscription for reasons other than your breach of the Terms of Service, we will refund the pro-rata portion of prepaid Subscription Fees for the unused period.
• Mandatory legal requirements: Where applicable law requires us to issue a refund.

7.3 Scenarios Where No Refund Is Available

Refunds are not available in the following situations:

• Voluntary cancellation in the middle of a billing cycle (access continues until the end of the cycle, no pro-rata refund);
• Downgrade from a higher plan to a lower plan mid-cycle;
• Inability or unwillingness to use the Platform after payment, where the Platform is functioning normally;
• Change in your business circumstances or networking needs;
• Dissatisfaction with the volume, quality, or outcome of matches, referrals, contact sphere suggestions, or introductions — networking outcomes depend on many factors outside our control;
• Suspension or termination of your Account for breach of our Terms of Service or Acceptable Use Policy;
• Forgotten subscription not cancelled before auto-renewal;
• Expiry of the Free Trial period without upgrading to a paid plan.

Accounts associated with fraudulent activity, payment disputes, abuse of promotional offers, misuse of Free Trial access, or violations of the Terms of Service are not eligible for refunds.

The Platform may provide recommendations, relationship insights, referral suggestions, contact sphere suggestions, matching opportunities, or similar networking assistance features. Such features are informational tools only and do not constitute professional advice, business advice, endorsement, verification, or guarantees of suitability.

Accidental deletion of user-created notes, contacts, meeting records, relationship data, or networking information resulting from user actions does not entitle a user to a refund.

No refunds are available based solely on dissatisfaction with the quantity, quality, relevance, accuracy, usefulness, or business value of networking recommendations, referral opportunities, contact sphere suggestions, relationship insights, introductions, or AI-assisted matching features.

7.4 Auto-Renewal Refund Window

If you are charged an auto-renewal fee and contact us within seven (7) days stating you did not intend to renew, we may, acting reasonably and in good faith, issue a full or partial refund and cancel the Subscription with immediate effect. This is a discretionary practice and not a contractual right. Write to info@arissainternational.com with the subject "Auto-Renewal Refund Request" including your account email and disputed charge details.

8.1 Refund Request Window

Refund requests must be submitted within seven (7) days of the relevant charge.

8.2 How to Submit

Write to info@arissainternational.com with:

• Subject line: "Refund Request — [Your Registered Email]"
• Full name and registered email address
• Plan name and date of the charge for which a refund is sought
• Reason for the refund request with reference to Section 7.2
• Any supporting documentation or screenshots

8.3 Review Timeline

We will acknowledge receipt within forty-eight (48) hours and communicate our decision within seven (7) business days. We may request additional information, in which case the timeline pauses until we receive it.

8.4 Refund Processing — Indian Subscribers

Approved refunds will be credited to the original payment method:

Actual posting depends on processing by your bank or payment provider, which is outside our control.

8.4A Refund Processing — International Subscribers

For international subscribers who pay via bank wire transfer: approved refunds will be processed via bank wire transfer to the account from which payment originated, in the original currency of payment. Arissa is not responsible for intermediary bank charges, currency conversion costs, or delays caused by the receiving bank. International refunds are typically processed within ten (10) to fifteen (15) business days of approval.

8.5 GST on Refunds

Where GST was charged on the original payment, the GST component will also be refunded. If you claimed input tax credit (ITC) on the GST portion, you are responsible for reversing such ITC in your GST returns as required under GST law. We will issue a credit note for the refunded amount in compliance with the GST law. This section applies to Indian subscribers only.

8.6 Currency

For Indian subscribers, all refunds will be issued in Indian Rupees (₹) to the same payment instrument. For international subscribers, refunds will be issued in the original currency of payment. Exchange rate fluctuations are outside our control.

If you initiate a chargeback through your bank or card issuer, we request that you first contact us at info@arissainternational.com to resolve the matter directly.

If a chargeback is initiated:

• Your Account may be suspended pending resolution;
• We may contest the chargeback by providing transaction evidence to the payment processor;
• If the chargeback is found unjustified, we may seek to recover the disputed amount and associated costs;
• Repeat unfounded chargebacks may result in permanent termination of your Account.

Access to paid features may remain suspended until all outstanding payment disputes are fully resolved.

10.1 Death or Permanent Incapacity

In the event of the death or permanent incapacity of a User, the nominated representative designated under our Privacy Policy, or a legal heir, may contact us to terminate the Account. Any prepaid Subscription Fees for the unused period will be refunded on a pro-rata basis, subject to verification of the representative's identity and authority.

10.2 Account Suspension by Us

If we suspend your Account for a temporary period due to suspected breach and the suspension is later determined to have been unwarranted, we will restore your Account and extend your Subscription by the duration of the suspension at no additional cost, or refund the corresponding portion of the Subscription Fee at our discretion.

10.3 Pricing Change During Subscription

If we increase Subscription Fees and you do not wish to continue at the new price, you may cancel before the new price takes effect. Any auto-renewal at the new price made after notification will be subject to the refund process in Section 8 if you contact us within seven (7) days.

Support Email	info@arissainternational.com
Support Phone	+1 (302) 404-2147
Working Hours	Monday to Friday, 10:00 AM – 6:00 PM IST (excluding Indian public holidays)

For unresolved grievances, escalate to our Grievance Officer:

Grievance Officer	Arissa International Private Limited
Email	info@arissainternational.com
Phone	+1 (302) 404-2147

Nothing in this Policy limits your rights as a consumer under the Consumer Protection Act, 2019 or any other applicable law that cannot be waived or limited by agreement. If you are dissatisfied with our resolution, you may approach the relevant Consumer Disputes Redressal Commission.

We may update this Policy from time to time. Material changes will be notified through the Platform or by email at least seven (7) days before they take effect. Changes apply only to charges made after the effective date.

This Policy is governed by the laws of the Republic of India.

Any dispute relating to this Policy shall be subject to the dispute resolution procedures set out in the Terms of Service. Subject to those procedures, the courts located in Bengaluru, Karnataka, India shall have exclusive jurisdiction.

The seat and venue of arbitration shall be Bengaluru, Karnataka, India.